Senior Web Producer | Content Operations, QA, Accessibility & Localization

Key verified outcomes

• Supported consistent, high-quality and on-time global releases while improving the consistency and scalability of publishing operations.
• Supported successful platform improvements, improved operational visibility and user adoption, and reduced support overhead.
• Maintained a 98% customer satisfaction rating and completed complex migrations with zero customer data loss and minimal operational disruption.

Featured case studies

• Global Publishing, Localization & Quality Assurance

  Enterprise Web Production · Apple · 2021–Present

  Led end-to-end delivery, localization, and QA for enterprise learning experiences at Apple, coordinating stakeholders across concurrent global programs.

• Internal Web Platform Operations & Enablement

  Web Operations · Meta · 2018–2020

  Managed digital production and operational delivery for internal web platforms at Meta, partnering with engineering and business stakeholders on platform improvements.

• Large-Scale Customer Website Operations

  Website Operations · RealScout · 2016–2018

  Supported a portfolio of 200+ customer websites at RealScout, maintaining a 98% satisfaction rating and leading migrations with zero data loss.

Experience timeline

• Web Producer IV · Apple, Inc.2021 – Present
• Web Producer · Facebook (Meta), Inc.2018 – 2020
• Web Specialist · RealScout, Inc.2016 – 2018
• Web Developer · Freelance2013 – Present

Technical proficiencies