Senior Web Producer & Content Operations Leader with 10+ years of experience delivering enterprise-scale web experiences, content operations, localization programs, accessibility compliance, and digital initiatives for global organizations, including Apple and Meta. Proven track record leading cross-functional stakeholders, managing complex content ecosystems, optimizing publishing workflows, and driving high-quality launches for worldwide audiences. Combines technical web expertise with program execution, operational excellence, and content governance to deliver scalable digital experiences.
Experience
Web Producer IV · Apple, Inc.
2021 – Present- Own end-to-end delivery of enterprise web experiences supporting Apple University and global learning initiatives, coordinating stakeholders, timelines, content publishing, localization, QA, and launch execution across multiple concurrent programs.
- Manage incoming web requests, prioritize workstreams, align stakeholder expectations, and coordinate delivery across multiple concurrent initiatives.
- Directed localization and launch operations for 20+ enterprise learning experiences across 16 languages, ensuring quality, consistency, and on-time global releases.
- Lead structured quality assurance processes across all releases, including accessibility validation, responsive testing, content verification, regression testing, and launch readiness reviews.
- Serve as the primary operational bridge between content strategists, designers, engineers, localization teams, and business stakeholders, aligning priorities and driving execution across complex initiatives.
- Author and maintain enterprise web experiences using CMS platforms, HTML, CSS, and front-end technologies while ensuring adherence to accessibility, brand, and governance standards.
- Develop and maintain publishing documentation, operational processes, launch checklists, and workflow guidance to improve consistency and scalability.
- Partner with cross-functional teams to identify process improvements, reduce delivery friction, and improve publishing efficiency across content operations workflows.
Web Producer · Facebook (Meta), Inc.
2018 – 2020- Managed digital production and operational delivery for internal web platforms supporting large-scale organizational initiatives and cross-functional teams.
- Led stakeholder requirements gathering, project planning, workflow documentation, and platform enhancements to improve operational efficiency and user adoption.
- Coordinated testing initiatives and feedback cycles with engineering teams, ensuring successful implementation of platform improvements and feature releases.
- Developed operational reporting frameworks using SQL and Tableau, enabling data-driven decision-making for program and business leaders.
- Delivered training, onboarding, and user support programs that improved adoption of internal tools while reducing support overhead.
- Partnered with business stakeholders and technical teams to prioritize enhancements and support ongoing platform operations.
Web Specialist · RealScout, Inc.
2016 – 2018- Managed a portfolio of 200+ customer websites while maintaining a 98% customer satisfaction rating through proactive support, issue resolution, and platform optimization.
- Led website migration initiatives involving sensitive customer data, ensuring seamless transitions with zero data loss and minimal operational disruption.
- Served as a technical advisor for customers on website operations, hosting environments, DNS configuration, authentication systems, and third-party integrations.
- Streamlined onboarding and implementation processes, accelerating customer adoption and improving long-term platform engagement.
- Collaborated with internal stakeholders to identify recurring operational challenges and implement scalable solutions.
Web Developer · Freelance
2013 – Present- Provide digital operations, web platform, and e-commerce consulting services for small businesses, overseeing website strategy, platform optimization, migration planning, and ongoing technical operations.
- Design, develop, and maintain responsive websites aligned with client business objectives and user experience goals.
- Build and optimize Shopify storefronts, including theme customization, product management, checkout configuration, and conversion-focused enhancements.
- Advise clients on hosting architecture, SSL implementation, security best practices, backup strategies, and website performance optimization.
- Deliver ongoing support, maintenance, troubleshooting, and content management services for long-term client engagements.
Skills
Web Technologies
HTML, CSS, Responsive Design
CMS & Authoring
Enterprise CMS Platforms, Drupal, WordPress, AEM (Familiarity)
Accessibility
WCAG 2.1, Accessibility QA, Alt Text Authoring, Keyboard Navigation Testing
SEO Fundamentals
Metadata Optimization, URL Structures, Redirect Management
Localization
Multilingual Publishing, Translation Coordination, Locale-Specific QA
Analytics & Data
Google Analytics, Adobe Analytics, SQL, Tableau
Project Tools
Wrike, Asana, Airtable, Figma, GitHub
Quality Assurance
Responsive Testing, Link Validation, Content Verification
Education
- Middle Tennessee State University — Kinesiology
- Foothill College — General Education