Large-Scale Customer Website Operations
Scope
Managed and supported a portfolio of more than 200 customer websites while maintaining a 98% customer satisfaction rating.
Role
Web Specialist — managed and supported a portfolio of more than 200 customer websites while maintaining a 98% customer satisfaction rating.
Responsibilities
- Provided proactive website support and issue resolution
- Troubleshot website, hosting, DNS, domain, authentication and integration issues
- Led website migration initiatives involving sensitive customer data
- Supported third-party integrations
- Improved onboarding and implementation processes
- Identified recurring operational problems and contributed to scalable solutions
Confidentiality note
This summary has been reviewed for confidentiality. It excludes customer-identifying information, revenue or traffic figures, and any other unpublished business information.
Outcome
Maintained a 98% customer satisfaction rating and completed complex migrations with zero customer data loss and minimal operational disruption.